Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
All users of this site must be over 18 years of age and agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and
conditions, please do not use this site.
Introduction
About the supplier:
C2 Partnerships LTD VAT 449 6767 32 as Brockenchack Wines UK, operates under United Kingdom EORI Number GB093310039000, owns the website and is the supplier of Brockenchack wines via
the website.
About these terms and conditions:
Use of this website is acceptance of these terms and conditions. If you do not agree to these terms and conditions, do not use this website. These terms and conditions govern visitors' access to and use of the website, and the supply of products ordered via the website. C2 Partnerships LTD / Brockenchack may modify or repeal these terms and conditions without prior notice. In case of a modification or repeal,
the pre-existing terms and conditions continue to apply to any products ordered via the website before the change takes effect.
The Website
Intellectual property: Material displayed on the website is subject to copyright, is owned by C2 Partnerships LTD / Brockenchack or its content suppliers and is protected by law. Brands and logos displayed on the website may be the subject of registered trademarks of Brockenchack or its
product suppliers and protected by law. A visitor to the website may access, display, download and print portions of the website for their own private non-commercial use and to order products via the website, subject to any additional restrictions displayed on the website. Any other use of material on the website is prohibited.
Copyright
All content included on this site, including but not limited to text, graphics, logos, button icons, images and software is the property of C2 Partnerships LTD / Brockenchack or its content suppliers and is protected by international copyright laws. This excludes property in which the rights of third parties are expressly identified on this site. Permission is granted to display and, subject to any expressly established restrictions or limitations relating to specific material, download or print portions of the material from the site solely for your own non-commercial use, or to place an order with C2 Partnerships LTD / Brockenchack. Any improper use, including but not limited to the reproduction, modification, distribution, transmission, re-publication or display of the content on this site is strictly prohibited.
Third-party links:
If the website links to another website, C2 Partnerships LTD / Brockenchack is not responsible for the content neither of such other website, nor for any use (or misuse) of information a visitor may supply to that other website, nor for any goods or services on offer at that other website. If a visitor has a problem with a third party website so linked, please notify C2 Partnerships LTD / Brockenchack.
Third-party content:
If the website displays material sourced from a third party including a supplier of product, or a consumer of product), C2 Partnerships LTD / Brockenchack does not warrant or represent the accuracy, utility or other characteristic of that material.
Visitors' use of the website:
A visitor to the website must not post on the website any material that is abusive, defamatory, and obscene, contrary to law or to the rights of any party. C2 Partnerships LTD / Brockenchack may block / delete from the website any material posted to the website that C2 Partnerships LTD / Brockenchack decides contravenes that requirement. A visitor in using the website must not impersonate the identity of another person. A visitor must not attempt to use the website or any of its content to solicit others to participate in any organisation or commercial on-line service. Improper use of the website may result in the visitor being banned from the website, being liable to C2 Partnerships LTD / Brockenchack for breach of contract and / or infringe applicable law.
Indemnity:
A visitor agrees to indemnify, defend, and hold harmless each of C2 Partnerships LTD / Brockenchack, its officers, employees, agents, licensors and suppliers from and against all losses, expenses, damages
and costs resulting from any violation of these terms and conditions or any activity related to the visitor's account (including negligent or wrongful conduct) by the visitor or any other person accessing the website using the visitor's Internet account.
Website functionality:
C2 Partnerships LTD / Brockenchack does not represent or warrant that the functions within the website would be uninterrupted or error-free, that any defects would be corrected, or that the website or the server that makes the website available is free of viruses or other harmful elements.
Password security:
A visitor to the website allocated a password is responsible to prevent the password being disclosed to any third party.
Privacy:
Visitors' privacy is important to C2 Partnerships LTD / Brockenchack. No complete credit card details are retained on our website. Credit card details are retained by our payment gateway providers Shopify. Shopify takes security very seriously, as do we. Shopify maintain a highly secure, reliable and resilient technology infrastructure backed by industry approved encryption and firewall protection to ensure all data stored on our network is secure. Access to the customer database within C2 Partnerships LTD / Brockenchack is restricted. C2 Partnerships LTD / Brockenchack does not sell, rent, trade or rent personal information. By providing their details to C2 Partnerships LTD / Brockenchack on the website, a visitor consents to C2 Partnerships LTD / Brockenchack maintaining, recording, holding and using that
information to process their orders, to improve the service to customers and to inform the visitor of promotions. If a visitor has any questions regarding privacy, please notify C2 Partnerships LTD / Brockenchack. For more details on privacy, please refer to our Privacy Policy.
Supply of Products
Buyers:
To buy wine via the website, the buyer must be at least 18 years of age, be located within the United Kingdom and specify a delivery address within the United Kingdom. Under law, alcoholic beverages can
only be sold or supplied to persons aged 18 years of age or over. By placing an order, the buyer confirms they are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age. Wine will generally be delivered by Courier and the Courier has the right to request photo identification if there is any doubt about the age of the recipient of the delivery. If that recipient is unable to produce appropriate identification, the Courier will not leave the wine.
Special offers:
At any time C2 Partnerships LTD / Brockenchack may terminate any special offer without advance notice.
Vouchers:
Each promotional voucher may only be redeemed once per household. Vouchers may not be used in conjunction with any other vouchers - strict limit of one voucher per order.
Prices:
Prices stated are in Great British Pounds (GBP), and may be per bottle or per case, as stated. Prices include VAT, unless otherwise stated. Delivery charges are extra and not included in stated prices.
Payment:
A buyer must pay for their online order by Visa or MasterCard. There are no other payment methods accepted via the website. If the
credit card issuer does not authorise the transaction, or later revokes authorisation for the transaction, C2 Partnerships LTD / Brockenchack may cancel the order.
Pricing errors:
If a product inadvertently appears on the website at the wrong price, C2 Partnerships LTD / Brockenchack may decline or cancel any orders placed at the wrong price, even if the order has been confirmed and a credit card charged. If a credit card was charged for the purchase and the order is so cancelled, C2 Partnerships LTD / Brockenchack will notify the buyer and issue a credit to the credit card account in the amount of the wrong price.
Product availability:
All products are offered for sale on the basis of while stocks last. If a product is out of stock, C2 Partnerships LTD / Brockenchack may substitute wines of at least equal quality.
Delivery:
We ship wine to most places within United Kingdom, generally by Courier. Orders of up to 12 bottles will be charged a flat rate shipping fee of 10 (GBP). Orders of 12 bottles or more will receive free shipping. Most orders will be delivered to your door; however some rural or remote areas will have delivery to the nearest post office for collection and signature. C2 Partnerships LTD / Brockenchack endeavour to deliver wine to United Kingdom capital city metropolitan areas within 7-10 working days. For delivery addresses in United Kingdom regional centres and outside metropolitan capital cities, allow at least 14 working days. In outlying areas, delivery will be may take a little longer. C2 Partnerships LTD / Brockenchack does not however guarantee any specific delivery date. Wine is normally be delivered Monday to Friday 9.00 am to 5.00 pm and to either business premises or a residence. If the premises is unattended, the wine will not be left but rather the courier will leave a card and the buyer needs to arrange delivery to an attended address as a signature from a person aged over 18, will be required. Alternatively if the customer leaves specific "Authority to Leave" instructions at the time of placing their order, the Courier is allowed to leave the wine at their specified location. Neither the Courier, nor C2 Partnerships LTD / Brockenchack takes any responsibility for wine left in exposed, visual or sunny positions, as specified by the Customer's Authority to Leave.
Risk:
Risk of damage, loss or deterioration to product passes to the buyer on delivery.
Breakages:
If a case of wine is received with one or more broken bottles, C2 Partnerships LTD / Brockenchack will issue a credit or send replacement bottles if the buyer so notifies C2 Partnerships LTD / Brockenchack within 15 days of the date of the invoice.
Title:
Product remains C2 Partnerships LTD / Brockenchack property until paid for in full by the buyer.
Cancellations:
Orders are placed at the buyer’s discretion and cancellations of orders will not be accepted, unless under extenuating circumstances. These will be reviewed on a case by case basis.
Returns:
The return of wine cannot be accepted if you simply do not like it. All purchases from the Brockenchack website are done so at your own discretion. All wines are under screwcap and therefore not subject to the risk of ‘spoiling’ as a corked wine might. If however the buyer believes that the wine has spoiled, the buyer must contact C2 Partnerships LTD / Brockenchack within 30 days of the date of the invoice to discuss returning the wine in question. If the wrong vintage has been supplied, the buyer must notify C2
Partnerships LTD / Brockenchack upon receipt of the delivery (and within 14 days of the date of the invoice). Where wine is to be returned, pending its return, the buyer is liable to keep the wine in a safe and proper manner and take reasonable care of it. Wine should be returned in the original box where possible and packed to avoid breakage in transit back to C2 Partnerships LTD / Brockenchack. In this situation, upon receipt of the returned wine, C2 Partnerships LTD / Brockenchack will replace the wine in question with a wine of equal style and value. Note vintages may vary.
Refunds:
If a price refund is applicable, any price refunds will be affected within 30 days after C2 Partnerships LTD / Brockenchack has been notified of the reason, conditional upon any returned wine being in
original sealed and saleable condition.
Product warranties:
C2 Partnerships LTD / Brockenchack warrants that the product supplied is of merchantable quality when delivered. Subject to applicable law, C2 Partnerships LTD / Brockenchack does not make any other warranty or representation about products on offer. In respect of any statutory warranty that C2 Partnerships LTD / Brockenchack cannot exclude, subject to applicable law, C2 Partnerships LTD / Brockenchack liability is limited, at its option, to the replacement or re-supply of the products or a refund of the cost of the products.
Notices to visitors:
C2 Partnerships LTD / Brockenchack may notify a visitor to the website by email, a general notice on the website, or by other reliable method to an address previously provided to C2 Partnerships LTD / Brockenchack by the visitor.
Force majeure:
C2 Partnerships LTD / Brockenchack is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. C2 Partnerships LTD / Brockenchack will endeavour to notify the buyer of the delay and its expected duration. If so prevented for longer than a reasonable time, C2 Partnerships LTD / Brockenchack may elect to cancel the order without liability to the buyer.
Vouchers:
If C2 Partnerships LTD / Brockenchack issues a buyer a voucher to redeem against the future purchase of wine, the terms and conditions on that voucher apply and bind the holder of the voucher. Vouchers are non-transferable and may not be redeemed for cash.
Warning:
C2 Partnerships LTD / Brockenchack recommends that
alcohol only be consumed in moderation. A case of wine is heavy, so extra care should be taken when lifting it. If you are concerned about the weight, transfer bottles 1 or 2 at a time. Red wine in particular may cause staining if spilt.
If you have any questions or concerns about our Terms & Conditions, please contact us at:
The Old Barn, Off Wood Street, Swanley, BR8 7PA