Privacy Policy
PRIVACY POLICY
Last Updated: 19th November 2023
Welcome to the website of C2 Partnerships LTD / Brockenchack
("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website hosted on Shopify.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers, date of birth, payment details, and your historical wine purchases.
This Personal Information is obtained in many ways including by telephone, by email, via our website (www.brockenchack.co.uk), from your website, from wine order forms, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties, such as from competitions that you’ve entered where we’ve supplied a product or experience as part of the
prize.
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and Third parties for the purposes of providing or improving our services to you, such as our website developers; and Where required or authorised by law.
Security Of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
To help protect the privacy of data and personal information that we collect and hold, we maintain physical, technical, and administrative safeguards. We update and test our systems on an ongoing basis to ensure that the latest critical vulnerabilities are remediated. We also follow a least privilege model to ensure only necessary permissions are allocated for all staff to any given platform, This allows us to ensure that there is no unnecessary weaknesses in our external perimeter or internal systems. We also protect our systems with a stable commercial grade AV solution to ensure that our systems are as secure as they can be, in turn minimising our risk of data loss or exposure.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
No complete credit card details are retained on our website. Credit card details are only stored retained by our payment gateway providers Shopify, who take security very seriously, as do we. Shopify maintain a highly secure, reliable and resilient technology infrastructure backed by industry approved encryption and firewall protection to ensure all data stored on our network is secure.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. This is achieved by utilising the least privilege model and ensuring that all of our systems are as up to date as possible with adequate protections put in place.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy (shred) or permanently de-identify your Personal Information, unless it pertains to business transactions which are required by law to be kept for a certain period of time.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the
information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
What Are Cookies:
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owner.
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate our site and use its features.
Analytical/Performance Cookies: These cookies allow us to recognise and count the number of visitors to our website and see how visitors move around. This information helps us improve the performance of our website.
Functionality Cookies: These cookies enhance the functionality of our website by remembering your preferences, such as language or region selection.
Marketing Cookies: We may use marketing cookies to track and collect information about your browsing behaviour to provide you with targeted advertisements.
How We Use Cookies:
Session Cookies: We use session cookies to operate our website. These cookies are automatically deleted when you close your browser.
Persistent Cookies: Persistent cookies are stored on your device for a fixed period. We use them to recognise you when you return to our website.
Third-Party Cookies: Some cookies
may be placed on your device by third-party service providers that we use to enhance our website's functionality and performance.
Managing Cookies:
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, delete them, or notify you before they are placed. If you choose to disable cookies, some parts of our website may not function properly.
Changes to the Cookies Policy:
We may update this Cookies Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check
this page periodically for any updates.
You have the right to access, correct, or delete your personal information. If you have any questions or requests regarding your data, please contact us at export@brockenchack.co.uk.
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this page periodically for any updates.
By using our website, you agree to the terms outlined in this Privacy Policy.
If you have any questions or concerns about our Privacy Policy, please contact us at:
The Old Barn, Off Wood Street, Swanley, BR8 7PA